What is a health care home?

A health care home (also known as medical home) is a new term in primary care.  It is not a place, but an approach to providing care.  Health care homes use a team care approach to improve your health and quality of life when living with chronic health conditions and/or disabilities.

Who is on the care team?

The team consists of your primary care provider, care coordinator, clinic support staff, family, specialists, and you!

How is the care different than what I am currently receiving?

Health care homes make it easier for you to communicate and partner with the care team.  Your Care Coordinator develops a relationship with you and/or your family and works to coordinate care and achieve better health. 

As a health care home participant:

  1. You will have a care coordinator. This is a person who will be familiar with you and your medical conditions, serve as a contact for you between visits with your primary care provider, and assist with coordinating resources across the care team.
  1. You will be part of a care team. Your care team will consist of you, your provider, your care coordinator, your provider’s medical assistant and a family member if you choose.  Each of these people will be knowledgeable about your medical conditions, your medications, your medical care outside of our clinic, and your short and long term goals for your health.
  1. You will have a care plan. This is a document which lists your medications, your chronic medical problems, your provider’s name (and any specialists you may see), and your short and long term health goals.  The care plan will be updated with each office visit and hospitalization, and a copy will be given to you to keep.  This will help with coordination of care among our clinic, specialists, and hospitals and will help ensure you are getting the best possible care.

Do I have to participate in a health care home?

No.  Participation in a health care home is voluntary. 

Does my insurance cover health care home?

Insurance coverage varies.  Northwest Family Physicians will bill your insurance carrier.  However, you may be billed for any uncovered charges.

If you have any questions regarding coverage, we recommend that you contact your insurance carrier.